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Hello! Please write to our support team support@inkchip.net and they will send you the code again.

Hello! Please write to our support team support@inkchip.net and they will send you the code again.

You received instructions and the link to install Microsoft Visual C++ x64 and x86 2017-2022 packages in the letter with the WIC reset key. This is a prerequisite for the correct operation of the WIC reset utility. You should install them before running the utility and before using the WIC reset key, otherwise the key can be damaged. « First of all, please make sure that you have Microsoft Visual C++ 2017 Redistributable Package x86 and x64 installed: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads »

Hello! Did you install the Microsoft C ++ packages before running the utility? If yes, please send to support team support@inkchip.net a screenshot from the download menu, so that thay can see the date and time when the packages were installed.

Hello! Please write to our support@inkchip.net and they will send you an e-mail with the activation code.

Hello! Please write to our support@inkchip.net and they will send you an e-mail with the activation code.

Hello! Unfortunately we do not have firmware for your printer models at the moment. Please wait for updates on our website inkchip.net. Thank you!

Hello! Unfortunately, we don’t have chipless firmware for your printer model.

Hello! You can install the firmware with starter cartridges.

Hola, ¿qué error recibe? Dígame su número de pedido.

Hello! You can check the data on the printer box, you may have all the data written there.

Hello! Please write to our support team support@inkchip.net and they will send you the code again.

Hello! About this issue, we have already replied to you on forum. Thank you!

Hello! Please take a screenshot of the error and send it to our support team support@inkchip.net with your order number. Thank you!

Hello! Make sure that Microsoft Visual C++ x64 and x86 packages are version 2017-2022, but not earlier. Make sure the program is reloaded and no longer hangs.

Hello! Please write us on email as to this issue.

Olá! Certifique-se de que os pacotes Microsoft Visual C++ x64 e x86 sejam da versão 2017-2022, mas não anterior. Certifique-se de que o programa seja recarregado e não trave mais.

Have you installed the firmware in normal mode with using USB cable?

Hello! Please email us at support@inkchip.net and send us your order number, screenshot of the error and your printer model. Thank you.

Hello! This might be because there are too many printers on “Devices and printers” menu. That’s what might help you: turn off your printer, go to PC and remove all printers that may be in "Devices and Printers" menu, then turn your printer on, then open the software again and it might appear normally.

Hello! In the popup window where it says input your SN you need to copy and paste the activation code you purchased from us. Error 10060 means that, you might have problem with internet connection, check your internet. The launcher is unable to update or communicate with the server. Disable anti-virus or use another internet. No internet connection or server down.

Hello! Because of the latest Epson update, the LAN connection may not work. Use a printer connected via wi-Fi or USB.

Hello! Because of the latest Epson update, the LAN connection may not work. Use a printer connected via wi-Fi or USB.

Me alegra oírlo.

Hello! Unfortunately, I can’t see the error photo. Could you please describe in more detail which error you received?