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Kathryn

Firmware errors at 99%

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I have tried multiple times to install firmware with same results.

At 99% completion, I get the following pop-up message:

 

The Printer's firmware was not updated.

The firmware update did not complete. Try the following, then click [Retry].

- Ensure that the printer is connected (USB/Wi-Fi/Ethernet) to the computer.

- Ensure that the printer is powered on.

 

Click [Retry] to perform the update again

Click [next] to continue processing.

There are no error codes.

I am using Windows 7.

 

I can see the printer so it is clearly plugged in and turned on.

It is connected USB to the computer.

 

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I have the same problem with my XP-15000 with Epson firmware 20.42.NW14L14

I have tried 6 times to install firmware with same results:

At 99% completion, I get the following pop-up message:

The Printer's firmware was not updated.

The firmware update did not complete. Try the following, then click [Retry].

- Ensure that the printer is connected (USB/Wi-Fi/Ethernet) to the computer.

- Ensure that the printer is powered on.

 

Click [Retry] to perform the update again

Click [next] to continue processing.

There are no error codes.

I am using windows 10

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Hi I am have the same problem with an Epson xp-2100 firmware 02.30.MZ01JA. I tried the firmware many times but always get 

The Printer's firmware was not updated.

The firmware update did not complete.

I am using windows 10

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On 8/22/2021 at 12:40 PM, Agent-86 said:

Hi I am have the same problem with an Epson xp-2100 firmware 02.30.MZ01JA. I tried the firmware many times but always get 

The Printer's firmware was not updated.

The firmware update did not complete.

I am using windows 10

https://inkchip.net/download/INKCHIP.net_Firmware_99_XP2100_v1.rar

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On 8/26/2021 at 9:31 PM, Christy said:

I am having the same issue with WF-2630.  

Hi!

You should install the firmware in normal mode.

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Hi!

Algorithm for solving the problem: 

 

1. Check and memorize the firmware version of the printer. The firmware version displayed is the original non-update version. 

2. Flash printer 99 with InkChip firmware in Firmware Mode. 

3. When trying to activate the firmware with the Activation program and the activation code, the program will generate the Reading failed 1. 

4. Start flashing the printer 99 again with InkChip firmware in Firmware Mode. When the firmware status in Firmware Mode reaches 100%, and the printer display finishes counting the percentage of the firmware status, you need to pull out the power cable of the printer. 

5. Connect the power cable and turn on the printer. Recovery Mode will appear on the display. 

6. Flash the printer with Inkchip firmware in Recovery Mode. 

7. Check the firmware version of the printer. The firmware version displayed must be different from the non-renewable firmware version. This version is the chipless firmware version of InkChip. 

8. Activate chipless firmware with the recovery key.

 

 

This is just an example of a process, it doesn't matter what model of printer you have. Please watch the video on our official YouTube channel: https://www.youtube.com/watch?v=h7qWYWjMNFQ  

 

And after that just ran again the inkchip firmware upload in normal mode.

 

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On 8/25/2021 at 5:00 AM, Sarah said:

Hi,

I'm having the same issue with Epson WF-7710 on windows 10.

Thanks

Hello,

I have the same issue. I also have the same printer model. Any updates on this?

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I keep getting the error that the software didn't update and have tried the retry and starting over, several times.

I am not sure what else to do.

 

I have used the links above for the WF-7720 and that didn't make a difference.

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have the same problem with my XP-15000 with Epson firmware 20.41.NW99Z9

I have tried 6 times to install firmware with same results:

At 99% completion, I get the following pop-up message:

The Printer's firmware was not updated.

The firmware update did not complete. Try the following, then click [Retry].

- Ensure that the printer is connected (USB/Wi-Fi/Ethernet) to the computer.

- Ensure that the printer is powered on.

 

Click [Retry] to perform the update again

Click [next] to continue processing.

There are no error codes.

I am using windows 10

Current F/W ver NW2017

Black ink cartridge is empty, but display is at home screen.  Would this stop the update?

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On 1/8/2022 at 5:44 PM, Howard said:

have the same problem with my XP-15000 with Epson firmware 20.41.NW99Z9

I have tried 6 times to install firmware with same results:

At 99% completion, I get the following pop-up message:

The Printer's firmware was not updated.

The firmware update did not complete. Try the following, then click [Retry].

- Ensure that the printer is connected (USB/Wi-Fi/Ethernet) to the computer.

- Ensure that the printer is powered on.

 

Click [Retry] to perform the update again

Click [next] to continue processing.

There are no error codes.

I am using windows 10

Current F/W ver NW2017

Black ink cartridge is empty, but display is at home screen.  Would this stop the update?

Hi, please watch the video guide from our official YouTube channel:

https://youtu.be/oF0DsDVPT7k

In the video guide it shows that you don't need it to load 100%. When the load gets stuck at 75-85%, that's okay! You will need to pull the cable out at that point and put it back in.
Then turn the printer on just using the power button.

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io

Epson XP 15000 firmware 20.42.NW07k7

bloccato sul 99%
provo a disconecct powercord e ricollegare ma non completa al 100%

cosa dovrei fare?

THX

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On 1/24/2022 at 1:13 AM, Giacomo said:

io

Epson XP 15000 firmware 20.42.NW07k7

bloccato sul 99%
provo a disconecct powercord e ricollegare ma non completa al 100%

cosa dovrei fare?

THX

Hi!

You must install the firmware in normal mode.

To install the firmware in normal mode means to use only the power button. 

Watch this video please:

https://youtu.be/oF0DsDVPT7k

After that try to activate again 

Here’s the new firmware:

https://inkchip.net/download/INKCHIP.net_Firmware_99_XP15000_v1.rar

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On 8/10/2021 at 7:17 AM, Admin said:

I am using this firmware link and followed instructions.  it has stopped at 99%.  It says firmware update completed then it sits for about 5 minutes then I get the firmware could not be updated error screen

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