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The printer is unable to read the cyan ink cartridge.

I follow all of the instructions as listed in the PDF.  the printer says finished.  I press the 0 and it turns off.  When i turn it back on, it boots up and immediately says that it cannot read the cyan cartridge.  there is no way to clear this (that i know of).  I enter the activation code and an error comes back that says "communication error 10060".  

I have tried every variation of inserting new cartridge, different cartridge, same cartridge, no cartridge, etc.  and have gotten the same result.  

Please explain what i need to do to get this to work.

BTW the link for the instructions for the 2760 downloads the instructions for the 4630.  the 2760 is not listed in the models at the top of the page. 


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You might have problem with internet connection, check your internet. The launcher is unable to update or communicate with the server. Disable anti-virus or use another internet.

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