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Hi.  I have Epson XP-520.  All was working and printing fine in past week.  I got the WIC error so I have run the WIC reset program with the purchased key and it said all ok. 

Now when I try to print over wifi, I am told that it is out of paper even though there is paper in the tray.  When I Connect via USB, the printer shows up but printing, even the test page, results in random characters and the print hangs part way thru.

I have used a WIX reset before (not yours) and all was ok.  It would appear that your program has mangled the printer.

I have turned printer off/on as well as unplugging it from mains power but no change.  I have rebooted my computer and retried, but again , no change.

Any ideas?

thanks, Colin

Edited by Colin

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16 hours ago, Colin said:

Hi.  I have Epson XP-520.  All was working and printing fine in past week.  I got the WIC error so I have run the WIC reset program with the purchased key and it said all ok. 

Now when I try to print over wifi, I am told that it is out of paper even though there is paper in the tray.  When I Connect via USB, the printer shows up but printing, even the test page, results in random characters and the print hangs part way thru.

I have used a WIX reset before (not yours) and all was ok.  It would appear that your program has mangled the printer.

I have turned printer off/on as well as unplugging it from mains power but no change.  I have rebooted my computer and retried, but again , no change.

Any ideas?

thanks, Colin

Hi!
Have you followed all the instructions for using WIC, including installing Microsoft C++ packages before running the utility?
Also, your printer seems to have internal problems, because WIC has nothing to do with other parts of the printer other than the maintenance box.

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Hi, yes I did follow instructions, watched the videos etc.   The windows system has C++ 2015-2019 installed so I assumed that would include 2017.  The program did run, pretty sure it wouldn't if it didn't the have the correct C++ libs installed.

The printer was ok a few days before when I last printed.   Now it behaves as described above.

Can I run the WIC program again?  I am wondering if the printer has got it's setting confused!

Any more ideas?

thanks, Colin

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ok.  So I reset the printer to factory settings and reconnected to all computers and now it's back working.  Odd, but got there.  Why?  Who knows!

Colin.

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