XP-15000 No Ink on Paper

[CharlesMan 0]

Hi All,

I installed the software and activated the code.  The printer acts like it's printing, but no ink comes out. 

 

Plz help, thx

[CharlesMan 0]

I wanted to add that when I have the head cleaned I get error code 031002

Error code: 031002
model name: xp-15000
OS: Windows 10 pro 64bit 
Order: 289084

[Admin 17]

Hi!

With the printer powered on, remove the power cord from the back. Wait 2 minutes. Plug back in the power cord and power it on. Do you still have the error?

[Redbird Creations 0]

I am having this same issue.  I have tried unplugging and turning back on.  Doesn't matter if I try to use the standard ink that came with the printer or the ink system it goes through the motions of printing but nothing shows on the paper.  Please help!

[Admin 17]

On 3/8/2022 at 12:47 AM, Redbird Creations said:

I am having this same issue.  I have tried unplugging and turning back on.  Doesn't matter if I try to use the standard ink that came with the printer or the ink system it goes through the motions of printing but nothing shows on the paper.  Please help!

Have you activated the key successfully?

[htgdesigns 0]

My printer does not put out ink either. The firmware is NW07K7. is this current?

 

[Admin 17]

Make sure that you have activated the key successfully. Please come back to the original firmware version and then recover the key with the use of recovery code.