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I wanted to add that when I have the head cleaned I get error code 031002

Error code: 031002
model name: xp-15000
OS: Windows 10 pro 64bit 
Order: 289084

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Hi!

With the printer powered on, remove the power cord from the back. Wait 2 minutes. Plug back in the power cord and power it on. Do you still have the error?

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I am having this same issue.  I have tried unplugging and turning back on.  Doesn't matter if I try to use the standard ink that came with the printer or the ink system it goes through the motions of printing but nothing shows on the paper.  Please help!

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On 3/8/2022 at 12:47 AM, Redbird Creations said:

I am having this same issue.  I have tried unplugging and turning back on.  Doesn't matter if I try to use the standard ink that came with the printer or the ink system it goes through the motions of printing but nothing shows on the paper.  Please help!

Have you activated the key successfully?

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Make sure that you have activated the key successfully. Please come back to the original firmware version and then recover the key with the use of recovery code.

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