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Help needed please. I'm at my wits ends and I don't know what else to do. I feel like I have tried everything. 

I run the firmware and stops at 99% 

I've watched the video and it says it's okay if it does and just to unplug the printer and plug back in. This doesn't do anything still sits at 99%

When I go to the activation part it runs through the update and then it closes.

Video attached 


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