No Printers show up on list ----HELP

[ahammond761@gmail.com 0]

No printers show up on list to install activation Key ,Firmware was updated to that point -Running Windows 11 Pro (full Version) Spent 2 weeks trying

to fix it but no go. Any help would be Great , thank you!

[Jimmy 0]

same problem here

 

[Admin 17]

Hi!

Send me screenshot of what is shown please

[ninaette 0]

On 10/29/2021 at 6:37 AM, Admin said:

Hi!

Send me screenshot of what is shown please

[Admin 17]

On 11/7/2021 at 7:00 AM, ninaette said:

Hi!

Can you resend please? I can see nothing but a blank square 

[ninaette 0]

 

[Admin 17]

On 11/10/2021 at 2:30 PM, ninaette said:

 

Please tell me your printer model. Also please tell me what mode did you install the firmware in? Normal mode or update mode?

Also this might be because there are too many printers on devices and printers.

That’s what might help you: close the Activator Software, turn off your printer, go to PC and remove all printers that may be in ""Devices and Printers"", then turn your printer on and it will install again, then open the launcher software again and it might appear normally.

[ninaette 0]

wf4730

then i got another 2850 because i thought somethimg was wrong

[ninaette 0]

still nothing

[mgk 0]

I had the same problem, it turned out it was because I was trying to ACTIVATE the printer connected wirelessly. you must connect to it with the USB cable and do the firmware update that way also! Once it is showing USB connection, it will work!

[patricia 0]

mines is doing the same. Its not showing my printer

 

[ninaette 0]

mine is connected usb

[tyler 0]

i am having the same issue. i have the correct drivers installed and updated firmware was installed successfully. i hope someone finds the fix. this is the only device under my printers tab in devices.

[tyler 0]

update: when i tried the activation i was using a usb cord hooked up to my laptop and software wouldnt find printer. i switched to desktop and reinstalled firmware and reran activation and my printer was listed and i got it to work.  hope this helps you guys

[Admin 17]

Try disconnecting the wireless connection. Use a valid USB cable, try using a different USB port on the computer.