SonnyAz 0 Posted December 26, 2023 Order #237225 I purchased this in September of 2021... it never worked. Decided to give it a try again. You're firmware installer will not find the printer. It has never had a firmware update minus the 14 failed attempts it hard back when I originally purchased this. I have followed your YouTube guide and the pdf guide. It always freezes on step 5. Software goes to "Not Responding". Quote Share this post Link to post Share on other sites
Admin 17 Posted December 27, 2023 17 hours ago, SonnyAz said: Order #237225 I purchased this in September of 2021... it never worked. Decided to give it a try again. You're firmware installer will not find the printer. It has never had a firmware update minus the 14 failed attempts it hard back when I originally purchased this. I have followed your YouTube guide and the pdf guide. It always freezes on step 5. Software goes to "Not Responding". Hello! You should install the Chipless Firmware in NORMAL mode instead of UPDATE mode. Please read the instruction from our website carefully: https://inkchip.net/download/INKCHIP Instruction Method 14 (for 99 firmware).pdf Also, please watch the video guide from our official YouTube channel: https://youtu.be/oF0DsDVPT7k Let me know the result! Thank you! Quote Share this post Link to post Share on other sites
SonnyAz 0 Posted December 31, 2023 On 12/27/2023 at 9:38 AM, Admin said: Hello! You should install the Chipless Firmware in NORMAL mode instead of UPDATE mode. Please read the instruction from our website carefully: https://inkchip.net/download/INKCHIP Instruction Method 14 (for 99 firmware).pdf Also, please watch the video guide from our official YouTube channel: https://youtu.be/oF0DsDVPT7k Let me know the result! Thank you! So it's obvious you don't read the message. I used your pdf and your YouTube guide... on step 5 the software freezes (not responding). It doesn't see my printer under model # something is wrong with your installer. I've tried one 2 other computers and a laptop. Quote Share this post Link to post Share on other sites
SonnyAz 0 Posted December 31, 2023 (edited) I got it to finally detect the printer... it fails at 99%. Even with a retry or completely redoing the install and resetting power. How is this resolved? Edited December 31, 2023 by SonnyAz Quote Share this post Link to post Share on other sites
Admin 17 Posted January 4 On 1/1/2024 at 1:34 AM, SonnyAz said: I got it to finally detect the printer... it fails at 99%. Even with a retry or completely redoing the install and resetting power. How is this resolved? In the video guide it shows that you don't need it to load 100%. When the load gets stuck at 75-90%, that's okay! You will need to pull the cable out at that point and put it back in. Then turn the printer on just using the power button. Watch the video please: https://youtu.be/oF0DsDVPT7k Quote Share this post Link to post Share on other sites
SonnyAz 0 Posted January 4 Again you're not reading... It loads to 99% then loads a screen saying firmware update is not installed. It failed to load. Quote Share this post Link to post Share on other sites
Admin 17 Posted January 6 On 1/4/2024 at 1:39 PM, SonnyAz said: Again you're not reading... It loads to 99% then loads a screen saying firmware update is not installed. It failed to load. Don’t let it get to 99% and error. Stop the boot process through the task manager at 75-85%. Quote Share this post Link to post Share on other sites
