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I cannot get inkchip to recognize my epson xp 15000.  I can get to step 5 but it will never recognize my printer.  I have it hooked to my computer via usb.  I have powered down, restarted, removed and reinstalled and nothing.  Any ideas to help me?

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23 hours ago, anniemc64@gmail.com said:

I cannot get inkchip to recognize my epson xp 15000.  I can get to step 5 but it will never recognize my printer.  I have it hooked to my computer via usb.  I have powered down, restarted, removed and reinstalled and nothing.  Any ideas to help me?

Hello!
This might be because there are too many printers on “Devices and printers” menu. That’s what might help you: turn off your printer, go to PC and remove all printers that may be in "Devices and Printers" menu, then turn your printer on, then open the software again and it might appear normally.

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