XP800 printer not seen by software

[MargeMarie 0]

I have installed the software onto my laptop and linked up with a usb and the software is not seeing my printer.  Anyone got any ideas.  The email also told me to download firmware for my printer but there is not alink for my printer option.

help please

 

[Admin 17]

1 hour ago, MargeMarie said:

I have installed the software onto my laptop and linked up with a usb and the software is not seeing my printer.  Anyone got any ideas.  The email also told me to download firmware for my printer but there is not alink for my printer option.

help please

 

Unfortunately, we don’t have any solution for this printer model.

Thanks!