Epson XP-15000 stuck on firmware downloader

[maranda 0]

I am on step 6 of the firmware installation and it is stuck on "waiting for the printer to restart". what do i need to do at this point? it has literally been waiting on the printer to restart for 20 minutes now and nothing is happening?

[Admin 16]

19 hours ago, maranda said:

I am on step 6 of the firmware installation and it is stuck on "waiting for the printer to restart". what do i need to do at this point? it has literally been waiting on the printer to restart for 20 minutes now and nothing is happening?

Hello!

Stop the boot process at this point through the task manager and go ahead with firmware activation.