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Hi I have the same problem...first key didn't work. Down loaded Microsoft Visual C++ Redistributable packages x86 and x64. Bought another key and tried it again still didn't work, keeps saying ( not Responding) , feel like a waste of my time and money.

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You received instructions and a link to install Microsoft Visual C++ x64 and x86 2017-2022 packages in an email with the WIC reset key. This is a prerequisite for the WIC reset utility to work correctly. You must install them before running the utility and before using the WIC reset key, otherwise the key may be corrupted.
Please email our support team at support@inkchip.net

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