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On 11/7/2022 at 8:47 AM, melindalucio24@gmail.com said:

I downloaded the firmware and then I go in and downloaded the activation and my printer never showed up in the drop down bar and it’s blank. 


Make sure you used a usb cable when installing the firmware and have a stable internet,are you?


Go to the menu devices and printers and check if the computer sees the connection to the printer.

 Please send a screenshot, if possible.

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