printer does not appear to select

[TerryM 0]

I need help. My firmware doesn't work on the XP 640. Printer doesn't appear to select. I work a lot, I can't hold up work. It's an emergency!

[Admin 17]

Good afternoon! Let me help you. Make sure printer is on and connected to computer.
Also the other reason may be there are too many printers on devices, you should close the Activator Software, turn off your printer, go to PC and remove all printers that are in "Devices and Printers", then  Turn on your printer and it will install again, then open the launcher software again and it will appear normally. Please check and let us know if everything worked out.

[TerryM 0]

Yes! I followed the instructions and it all worked out! Thank you so much.