BWeir

I had trouble downloading and opening the files. What wasn’t told in the instructions is that you will need to download a zip/RAR file extractor app on your computer. I only found that out by searching through these forums. That should definitely be added to the instructions for downloading/installing. After hours of searching why I couldn’t see/open my download and downloading the app I finally could find my download. Problem was it was now saying it could not find my files when I clicked on the link. It was pure luck after trying many different things that I dragged and dropped the downloads folder from the app to a different folder on the computer, extracting the files and making it possible to run/install the firmware. It never fully “completed” the install, but from what I read that was perfectly fine. It took Several frustrating hours, but I was able to get everything working. Hopefully this helps someone in the future. Don’t give up!

So I downloaded what you sent. It still says could not find files to start. I even turned off my firewall on my computer and made sure my computer was completely up to date. Nothing is working.

Now I’ve downloaded a program and am able to install firmware. I click on it and Computer askes if ok to install. After clicking on yes, an error box appears with "could not find files needed to start." what am I doing wrong?

I just bought the firmware to have a chip less ink cartridge system in my printer. I have downloaded all the necessary items that were Included but when trying to open the firmware, there is nothing that is coming up. I also clicked on instructions for my printer and it is showing instructions for a different printer. So I’m not sure how to get into the firmware mode. Any help is appreciated! Brittney Weir

I just bought the firmware to have a chip less ink cartridge system in my printer. I have downloaded all the necessary items that were Included but when trying to open the firmware, there is nothing that is coming up. I also clicked on instructions for my printer and it is showing instructions for a different printer. So I’m not sure how to get into the firmware mode. Any help is appreciated! Brittney Weir