not letting me enter my activation code

[angie10101980 0]

hello i downloaded but software's and purchased the key code not its not even letting me enter the key code when i click the activate online button i get a box pop up saying wrong ID Code when i haven't even entered anything 

Edited July 12, 2022 by angie10101980
forgot to add a screen shot

[angie10101980 0]

i also tried entering the key code in this box and i get a error saying activation code can not be recognized. 

[Admin 17]

11 hours ago, angie10101980 said:

hello i downloaded but software's and purchased the key code not its not even letting me enter the key code when i click the activate online button i get a box pop up saying wrong ID Code when i haven't even entered anything 

Hi!

You should install the chipless firmware in NORMAL mode instead of UPDATE mode.

Please read the instruction from our website carefully:

https://inkchip.net/download/INKCHIP Instruction Method 14 (for 99 firmware).pdf

Also, please watch the video guide from our official YouTube channel:

https://youtu.be/oF0DsDVPT7k

Let me know the result!

Thank you!

[angie10101980 0]

the printer is in mormal start up mode i have watched all the videos 

[Admin 17]

If an error occurs that the code "cannot be recognized", you insert it in the wrong field. You need to click activate online and then paste the key into the pop-up window.