It’s not finding my firmware

[alystevens.95@yahoo.com 0]

I am uploading the firmware and it just keeps telling me to buy a code which I already have. Nothing else happens 

[Admin 17]

On 2/10/2022 at 9:25 PM, alystevens.95@yahoo.com said:

I am uploading the firmware and it just keeps telling me to buy a code which I already have. Nothing else happens 

Hi!

Please tell me your order number and printer model. Could you please send the screenshot of that? Thanks