Activation Software isn't working

[bud 0]

when I run the activation software, the dropdown menu is blank. There is a brief flash at the top that says I am running the latest version. There are no printers to select, the refresh button does nothing. pasting my activation code does nothing because there are no printers to select.

I'm using windows 11. I've already turned off firewall in order to use the application. Do I need to use a different computer? Will it make a difference that this was the computer I used to install the firmware?

[NishaT 0]

I am having the same issue. However, I am using windows 10

[Admin 17]

This might be because there are too many printers on devices and printers. That’s what might help you: close the Activator Software, turn off your printer, go to PC and remove all printers that may be in "Devices and Printers", then turn your printer on and it will install again, then open the launcher software again and it might appear normally.