ACTIVATION ERROR

[Kristi 0]

I am trying to do the activation.  I enter my activation code and get the following message.  I have tried different usb ports (but it is showing the port the printer is plugged into at the top of the activation screen).  I have turned off the firewall on my computer, but still getting the same message. 

Edited October 31, 2021 by Kristi
added screen shot

[Admin 17]

Hi!

This error means that the key has been used. Please, contact our support team via email, they will check the key and help you 

[Kristi 0]

I purchased a NEW activation code and I am STILL getting the same message!

[Admin 17]

Try to use another computer.And are you sure that you used correct USB port and have a stable internet connection?