Error 10060

[Karl 0]

Please help tried everything I can think of. Replied email to the one that sent the code but no response. Changed USB ports, all fire walls and anti virus stopped or deleted. 

[Admin 17]

Hi!

10060, 10061, 10089, 10090, 10091 - Internet connection problem, check the Internet. The startup program can not update or connect to the server. Disconnect the antivirus or use another Internet connection. No connection to the Internet or the server does not work.

[allord 0]

communication failed 10095 how i fix it please help me

 

[Admin 17]

Hi! About this issue, we have replied to you on email.

[Admin 17]

Hi!

What is your order number?

What is your printer model?

[diegobarbeitogonzalez 0]

Hi dear, i´ve the same problem and we also think that the problem is with your code or with your server.

Please provide us a solution.

We disconected the antivirus and also the windows protection and firewall, we try to conect by our internet, by two mobile routers and by phone router and appears the same error 10060 all time.

We wrote you by whatsapp and continue waiting a solution.

Please conect to our computer by remote control if you want but solve me this problem please.

Still waiting a solution.

Printer model: SC P600 (Epson)

 

Edited January 29, 2021 by diegobarbeitogonzalez

[Admin 17]

Hi! Use a mobile router

[Jesus Duenas 0]

Hello my name is Jesus. Im just wondering if the server is down or something. I just purchased a key and got if by email. but Im not able to activate it online, always gives me 10060 error communicating fail, already check my connection, and even uninstalled my antivirus. The key was for my WF 2750 

[Admin 17]

On 5/29/2022 at 9:37 AM, Jesus Duenas said:

Hello my name is Jesus. Im just wondering if the server is down or something. I just purchased a key and got if by email. but Im not able to activate it online, always gives me 10060 error communicating fail, already check my connection, and even uninstalled my antivirus. The key was for my WF 2750 

Several factors exist that may cause this connection to fail:

1. Remote server is not available.

2. Internet connection is missing or unstable.

3. Application is blocked individually via firewall/antivirus/etc.

4. One of the used ports or addresses is blocked for the entire system. Not much can be done for the first and second cases, but server downtime is very rare and brief. Next steps will help to resolve this problem in the third and fourth cases.

1. Checking port availability.

1.1. We will use standard telnet client for this operation because Windows components is rarely blocked by protection software. Telnet client is already activated for Windows XP, but you need to turn it on manually for Windows Vista and later versions.

1.2. In order to activate telnet client, go to the `main menu -> control panel -> programs and features -> turn windows features on or off` and make sure that `telnet client` box is checked, then press `OK`. 1.3. Open console window and type `telnet 178.63.104.69 23457` then press enter.

1.4. If you see black screen with cursor then telnet is successfully connected to the server, which means that port is available system wide and something is blocking WICReset specifically.

1.5. If you will see some errors in the console output (typically: `could not open connection to the host on port`), then this port is blocked for entire system or on the remote device.

3.1. If your PC is in the local network, make sure that connections to the 23457 port is allowed in the gateway server's firewall settings.

3.2. If you are using router with enabled firewall rules, make sure that connections to the 178.63.104.69:23457 is allowed for target PC (firewall settings usually available via router's web interface).

3.3. If VPN provider is used, make sure, that system routing table contains correct entries that include remote server address.

3.4. Make sure, that protection software doesn't have global rule that blocks connections to the used ports. Some protection software may have default rules that limit connections only to the most widely used port numbers (http, ftp, etc).

3.5. Some third party software (for example, some VPN software) may also provide additional firewall-like protection service. Make sure, that these applications either disabled during waste reset or WICReset is added to their exclusion list when possible.

4. List of used ports:

4.1. Application will connect to remote server on 178.63.104.69:23457 (TCP) for waste counters reset.

4.2. Application will use 80 (TCP/HTTP) port in order to download database and RSS feed during initialization.

4.3. Ports 3289 (UDP/ENPC), 161 (UDP/SNMP) and 515 (TCP/LPD) will be used to discover network printers and communicate with them.

[farhan0632@gmail.com 0]

communication failed 10065 how i fix it please help me

[Admin 17]

Client application on the user side could not connect to the server. Make sure that you are using stable internet connection. Make sure that antivirus/firewall software does not block application. Make sure that server is accessible from your side. If possible, try to change internet provider.