activation not working

[camoflaugecutie9@gmail.com 0]

when I download the activation program it's not pulling up any printers to choose from so i can use the activation code please help. 

[Admin 17]

On 10/10/2023 at 3:37 PM, camoflaugecutie9@gmail.com said:

when I download the activation program it's not pulling up any printers to choose from so i can use the activation code please help. 

Hello!

Make sure you used a usb cable when installing the firmware and have a stable internet,are you?

Go to the menu devices and printers and check if the computer sees the connection to the printer.