WIC - firmware update required?

[Simon k 0]

I installed the WIC software for a relative recently, but there seem to be 2 counters, and only 1 reset at the time, but this allowed printing for a little bit longer, now the second counter has reached 100% while the other is showing 3.07%, the printer won't print again. I've checked it was done correctly and it matches the YouTube video for how to do this process, but at the bottom of the email is a link to firmware updates too. Is this required, as the WIC video didn't show it?

She has emailed support, but the response didn't feel as though the person had read the email, but we really need to fix the printer as soon as possible, and I'm not sure how best to go about fixing it now

 

Thank you

 

[Admin 17]

20 hours ago, Simon k said:

I installed the WIC software for a relative recently, but there seem to be 2 counters, and only 1 reset at the time, but this allowed printing for a little bit longer, now the second counter has reached 100% while the other is showing 3.07%, the printer won't print again. I've checked it was done correctly and it matches the YouTube video for how to do this process, but at the bottom of the email is a link to firmware updates too. Is this required, as the WIC video didn't show it?

She has emailed support, but the response didn't feel as though the person had read the email, but we really need to fix the printer as soon as possible, and I'm not sure how best to go about fixing it now

 

Thank you

 

Make sure you read the instructions from the letter. Are you sure the reset was successful, did you check the ink level immediately after the reset?