Imprimante "pas cible"

[augusseau.stephanie@orange 0]

bonjour,

Le logiciel n'affiche pas mon imprimante pourtant connecté. j'ai un message me disant "imprimante connectée mais non cible".

C'est une epson XP 5100. Je ne peux donc pas rentrer la clée d'activation.

Pouvez vous m'aider?

Merci

[Admin 17]

7 hours ago, augusseau.stephanie@orange said:

bonjour,

Le logiciel n'affiche pas mon imprimante pourtant connecté. j'ai un message me disant "imprimante connectée mais non cible".

C'est une epson XP 5100. Je ne peux donc pas rentrer la clée d'activation.

Pouvez vous m'aider?

Merci

Hello!

It might be because there are too many printers on devices and printers. 

 

That’s what might help you: close the Activator Software, turn off your printer, go to PC and remove all printers that may be in ""Devices and Printers"", then turn your printer on and it will install again, then open the launcher software again and it might will appear normally.

[augusseau.stephanie@orange 0]

Hello,

Thank you for your answer.

I tried what you proposed but it didn't work. Here a copy of my screen.

Thank you for help

[Admin 17]

21 hours ago, augusseau.stephanie@orange said:

Hello,

Thank you for your answer.

I tried what you proposed but it didn't work. Here a copy of my screen.

Thank you for help

Make sure there is nothing wrong with your USB cable and that your computer recognizes the USB connection to the printer.