Firmware update fail at 99%

[jamesedward240021 0]

FIrmware stops at 99% with my Epson XP 15000  with error message. Ive tried to install at least 5 times. Even read previous comments and us the new firmware download link. I also purchased the activation key.

[Admin 17]

On 9/11/2022 at 7:06 PM, jamesedward240021 said:

FIrmware stops at 99% with my Epson XP 15000  with error message. Ive tried to install at least 5 times. Even read previous comments and us the new firmware download link. I also purchased the activation key.

Hello,

You must install the firmware in normal mode.

To install the firmware in normal mode means to use only the power button. 

Watch this video please:

https://youtu.be/oF0DsDVPT7k

Here’s the new firmware:

https://inkchip.net/download/INKCHIP.net_Firmware_99_XP15000_v1.rar

[christina 0]

I been trying for 3 days to get it to work what am I doing wrong 

[Admin 17]

In the video guide it shows that you don't need it to load 100%. When the load gets stuck at 75-85%, that's okay! You will need to pull the cable out at that point and put it back in.

Then turn the printer on just using the power button.

Watch the video please: