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Grayson

Firmware Install won't even start downloading

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I have tried 4 times now to install the firmware. Everytime I select my printer and click start, it seems to just keep freezing (I get the spinning wheel). After 6 or 7 minutes, I get the "InkChip Firmware not Responding" and the option to end the program or wait for it to respond. I have confirmed that everything is plugged in correctly, and I have even uninstalled the application, and reinstalled it. 

What am I doing wrong? 

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On 8/20/2022 at 6:23 AM, Grayson said:

I have tried 4 times now to install the firmware. Everytime I select my printer and click start, it seems to just keep freezing (I get the spinning wheel). After 6 or 7 minutes, I get the "InkChip Firmware not Responding" and the option to end the program or wait for it to respond. I have confirmed that everything is plugged in correctly, and I have even uninstalled the application, and reinstalled it. 

What am I doing wrong? 

Hello!

Could you please tell me in what mode you installed the firmware?Normal or updated?And what is your model of printer?

Thank you!

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