Soyuz

Hello, I contacted support via email and managed to activate the new firmware. I had to use recovery mode. Looks like it is working now 🙂

Of course. I had the same USB cable and the internet connection is excellent. The problem is not the firmware install. That runs through successfully. I am using win 10.

Hi, Thank you for the response. Unfortunately i have got the same behaviour. 1. I put the printer into update mode. 2. I ran the update. It actually ran completely through. 100%. I noted that the printer name "XP-960" did not appear behind the tick box. 3. I waited for the printer to turn off. It did not turn off by itself. the message on the printer touch screen "Program Update finished. ROM VERSION 14.35.PL17I1, ROM1 FIXSUM 85CE, ROM2 FIXSUM 92BA. " To me it looks like the FW update is successful. 4. I turned the printer off by pressing on the touch screen. 5. I turned the printer back on . 6. I ran the activation software. Here, the same as before, the software got stuck after I pressed the "activate online" button. To me it looks like it can't find either the printer or ther activation server, or I don't know? Waiting for your repsonse. Kind regards

after a couple of restarts i get a read id code failed message. the printer is on in normal mode and it is telling me that there is a new firmware available. of course i dismiss the message activation won't work.

Hi, I have the same issue. When i press the activate online button nothing happens. I also tried the new activator you provided. I have an XP-960. Kind regards