I purchased a new activation key and when I try to enter it into the box, it doesn't have enough letters to fit my activation key. I already installed the firmware, this should be the last step. I put "Activate online" and when the box pops up and I paste in the key, only a little bit pastes into the box. I don't know how to put a screen shot into this forum and I already tried emailing you but it got sent back to me me. Please help! If you need a screen shot, please respond an I can email one?