Same problem. I put in the code and the program stated NOT RESPONDING. I am now unable to reuse the code bc the program tells me it was used previously. ALSO I am unable to even use the Read WIC function for the same not responding/Printer communication error. All appropriate programs downloaded, connected with USB, Restarted computer and printer multiple times. after reading this thread, I went back and removed all the dashes and its telling me the code is invalid. Please help me.