yes, the printer is connected with a USB cable and I downloaded Microsoft Visual C++ x64 and x86 packages PRIOR to using the product key provided by email. see attached picture for proof. I then ran the WIC program and select my printer, which once again IS connected with a USB cable. once I run the read waste ink counter the program does not respond for quite some time and then will give me a printer read error and tell me to restart the printer. I restart the computer and have tried every other USB type A option on my motherboard just to get the same error. And like I previously stated in my last post, I tried resetting the waste ink counter and was given an invalid product key error, and yes I ensured there were no errors by copying and pasting the provided key.
