I have watched the step by step video and read the instructions step by step to download the firmware to my laptop. HP 15. I have turned off my virus protects and security settings for the laptop I have restarted my laptop three times. I can get the firmware to start up but once I get to step 5 and push start is then does nothing, it does not take me to yes or no option stated in the instructions. After a couple of minutes it then shows "Not Responding" message up top. I have seriously spent my whole day trying to get this to download. Can someone please help fix this issue.