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Activation Code

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I ordered and paid got 2 emails no code in either one?  Where is it?

Keith

Order 137684
Dear customer Keith Peacock
Your ordered Chipless Code for printer model: XP-15000, XP-15010, EP-50V - 1

Your code:

IMPORTANT NOTICE: DONT UPDATE PRINTER SOFTWARE. AFTER UPDATE PRINTER SOLUTION DOES NOT WORK.

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I ordered firmware and activation code for my Workforce WF2860. I received the email with the code however the Activation portion does not work.  I keep getting a message saying wrong code.  Im really hoping I did not waist my money being I can not get anyone to respond to my emails.  

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I was getting the message invalid code when I cut and pasted it from the email.

i pasted the code to a word document then copy and pasted it back to the box which required the code and it was then accepted and worked ok.

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