Kathryn
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Posts posted by Kathryn
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I have tried multiple times to install firmware with same results.
At 99% completion, I get the following pop-up message:
The Printer's firmware was not updated.
The firmware update did not complete. Try the following, then click [Retry].
- Ensure that the printer is connected (USB/Wi-Fi/Ethernet) to the computer.
- Ensure that the printer is powered on.
Click [Retry] to perform the update again
Click [next] to continue processing.
There are no error codes.I am using Windows 7.
I can see the printer so it is clearly plugged in and turned on.
It is connected USB to the computer.
Firmware errors at 99%
in Error with activation program and technical issues with the printer
Posted
I have tried multiple times to install firmware with same results.
At 99% completion, I get the following pop-up message:
The Printer's firmware was not updated.
The firmware update did not complete. Try the following, then click [Retry].
- Ensure that the printer is connected (USB/Wi-Fi/Ethernet) to the computer.
- Ensure that the printer is powered on.
Click [Retry] to perform the update again
Click [next] to continue processing.
There are no error codes.
I am using Windows 7.
I can see the printer so it is clearly plugged in and turned on.
It is connected USB to the computer.