BWeir
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Posts posted by BWeir
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So I downloaded what you sent. It still says could not find files to start. I even turned off my firewall on my computer and made sure my computer was completely up to date. Nothing is working.
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Now I’ve downloaded a program and am able to install firmware. I click on it and Computer askes if ok to install. After clicking on yes, an error box appears with "could not find files needed to start."
what am I doing wrong?
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I just bought the firmware to have a chip less ink cartridge system in my printer. I have downloaded all the necessary items that were Included but when trying to open the firmware, there is nothing that is coming up. I also clicked on instructions for my printer and it is showing instructions for a different printer. So I’m not sure how to get into the firmware mode.
Any help is appreciated!Brittney Weir -
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I just bought the firmware to have a chip less ink cartridge system in my printer. I have downloaded all the necessary items that were Included but when trying to open the firmware, there is nothing that is coming up. I also clicked on instructions for my printer and it is showing instructions for a different printer. So I’m not sure how to get into the firmware mode.
Any help is appreciated!Brittney Weir
Workforce 2850 solutions!
in Error with activation program and technical issues with the printer
Posted
I had trouble downloading and opening the files. What wasn’t told in the instructions is that you will need to download a zip/RAR file extractor app on your computer. I only found that out by searching through these forums. That should definitely be added to the instructions for downloading/installing.
After hours of searching why I couldn’t see/open my download and downloading the app I finally could find my download. Problem was it was now saying it could not find my files when I clicked on the link. It was pure luck after trying many different things that I dragged and dropped the downloads folder from the app to a different folder on the computer, extracting the files and making it possible to run/install the firmware. It never fully “completed” the install, but from what I read that was perfectly fine. It took Several frustrating hours, but I was able to get everything working. Hopefully this helps someone in the future. Don’t give up!