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martya

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Posts posted by martya


  1. On 1/8/2022 at 10:44 AM, Howard said:

    have the same problem with my XP-15000 with Epson firmware 20.41.NW99Z9

    I have tried 6 times to install firmware with same results:

    At 99% completion, I get the following pop-up message:

    The Printer's firmware was not updated.

    The firmware update did not complete. Try the following, then click [Retry].

    - Ensure that the printer is connected (USB/Wi-Fi/Ethernet) to the computer.

    - Ensure that the printer is powered on.

     

    Click [Retry] to perform the update again

    Click [next] to continue processing.

    There are no error codes.

    I am using windows 10

    Current F/W ver NW2017

    Black ink cartridge is empty, but display is at home screen.  Would this stop the update?

    I have the same problem, and my black ink cartridge is empty also

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