Hi! Well the firmware link that you sent me would download until about 99% then it would say that it could not complete the upload. I turned off my spyware like it said to do and tried to download it multiple times. However, it would turn off my printer automatically but it would do that in the early part of trying to do the installation process. I don't know what to do. Can someone possibly share my screen as an admin and help me? I even connected to a more high speed internet to see if that would complete it and didn't finish. And I noticed that it doesn't show the activation driver in the file. Please let me know what i can do from here. I really would like to use this product. Thanks!