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livio

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Posts posted by livio


  1. I have tried multiple times to install firmware with same results.

    At 99% completion, I get the following pop-up message:

    The Printer's firmware was not updated.

    The firmware update did not complete. Try the following, then click [Retry].

    - Ensure that the printer is connected (USB/Wi-Fi/Ethernet) to the computer.

    - Ensure that the printer is powered on.

    Click [Retry] to perform the update again

    Click [next] to continue processing.
    I am using Windows 10.

    I tried to install firmware by another PC ant it gives me the same error.

    I follewed carefully the instrucions even by youtube.

    I can see the printer so it is clearly plugged in and turned on.

    It is connected USB to the computer.

    Cattura.JPG

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