I have tried multiple times to install firmware with same results.
At 99% completion, I get the following pop-up message:
The Printer's firmware was not updated.
The firmware update did not complete. Try the following, then click [Retry].
- Ensure that the printer is connected (USB/Wi-Fi/Ethernet) to the computer.
- Ensure that the printer is powered on.
Click [Retry] to perform the update again
Click [next] to continue processing.
I am using Windows 10.
I tried to install firmware by another PC ant it gives me the same error.
I follewed carefully the instrucions even by youtube.
I can see the printer so it is clearly plugged in and turned on.
It is connected USB to the computer.
