mdhearron@outlook.com

I am using all updated software provided by your website. On one printer I was able to get the activation software to work however, it will not print anything at all even though it acts as if printing no ink prints on the paper. The other printer was already once being used with your firmware however, it stopped working and it was a software issue so when reloading the firmware it will now not let me activate it at all and have tried more times than I care to count at this point. Extremely frustrated at this point and relying on a message board is substandard when all other attempts to contact your company has failed. I have tried on webchat, whatsapp, facebook, and email, calling is a different issue all together due to international call costs. Do you have a live tech chat?

I'm trying to use the activation tool and it keeps freezing and shows the message "Not Responding". Another person had this issue and they had to use another computer with an earlier version of windows however, I already had this printer installed with the firmware once when it was accidentally updated so I had to start from scratch and after getting the firmware back on it through the process of resetting to older firmware it now will not let me get through the activation process again. I do have a second printer and it will let me enter the activation code for it but not on my original printer. have an XP 15000. Very frustrated contacting your company, tried all the venues you have and i get no responses and am hoping I get one here!!!