I have confirmed the firmware is installed in the printer. I have two issues with activation
1. the activation exe does not open when I click open or run as administrator, nothing happens. I need to restart my computer and 1 out of 5 times it will open.
2. When I do get the activation window to open, the serial and ID code is not displaying so I cannot activate anything. I do get the drop down menu to select my printer .
Activation Exe not working
in Error with activation program and technical issues with the printer
Posted
I have confirmed the firmware is installed in the printer. I have two issues with activation
1. the activation exe does not open when I click open or run as administrator, nothing happens. I need to restart my computer and 1 out of 5 times it will open.
2. When I do get the activation window to open, the serial and ID code is not displaying so I cannot activate anything. I do get the drop down menu to select my printer .