fleurdelis@bellsouth.net
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I have confirmed the firmware is installed in the printer. I have two issues with activation 1. the activation exe does not open when I click open or run as administrator, nothing happens. I need to restart my computer and 1 out of 5 times it will open. 2. When I do get the activation window to open, the serial and ID code is not displaying so I cannot activate anything. I do get the drop down menu to select my printer .