I tried downloading the firmware on two seperate computers and i'm still having troubles with it. On my computer when I download it, the file comes as a text. No zip file nothing, just a text document. On my husbands computer it downloads and its not a zipped file either. When I open the folder I click on Inkchip.net firmware 99 and it will ask if I allow the app to make changes and I click yes and then it will say, " Could not find files needed to start." Hope I can get help resolving this. Thank you.