The Inkchip wic software crashed and used my key without doing anything

[The Inkchip wic software crashed and used my key without doing anything]

4 hours ago, Admin said:

Please write us on the email :

support@inkchip.net 

as to this question and send the confirmation of the error and this screenshot with the packages.

Thank you!

I have sent that email I even attached fresh screenshots

[The Inkchip wic software crashed and used my key without doing anything]

I did not see that part of the instructions till after I hit the forum, and that bit of information seems to be missing from the instructional video that was linked in the email that had the key that I used, and from chiplessjoe's video that I watched that led me to your company didn't mention that requirement either.  I am in EST time zone btw if that matters.

[The Inkchip wic software crashed and used my key without doing anything]

I purchased a key to use on my Epson ET-2650 that I was given by my work after it had hit it's printing limit, and when I went to use the key the program stopped responding and I had to CTRL-ALT-DEL to close it out. 
Now when I go to use the key I bought it says that the key has already been used, but restarting my printer still shows that the ink pad needs service. Here is a pic that I hope will help in this.