not letting me enter my activation code

[not letting me enter my activation code]

the printer is in mormal start up mode i have watched all the videos 

[not letting me enter my activation code]

i also tried entering the key code in this box and i get a error saying activation code can not be recognized. 

[not letting me enter my activation code]

hello i downloaded but software's and purchased the key code not its not even letting me enter the key code when i click the activate online button i get a box pop up saying wrong ID Code when i haven't even entered anything