Hi, I just purchased a epson wf-2850. Ink cartridges ran out of ink, I took them out refilled them and now it does not recognize any of the cartridges. Contacted the person I purchased it from and she sent me to your websites. She keeps saying I updated the firmware. So came to your website I downloaded proper file but it gets to 83% and gives me an error that the printer's firmware was not updated. Does not recognize that I have usb cable connected but started the process the Wi-Fi. I attached some photos. Can you please give me some insight possibly on how to get this done?
Thank you
