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i also have the same problem. have you solved this one?

anyone can help please? since i already purchased the activation and it will be useless if i won't be able to use it. thanks!

Hi! I already bought a license and after following the instructions, there's an error that it says update firmware failed. then when i turn on the printer there's a scanner error 10016. what seems to be the problem? i thought everything will be smooth based on the youtube video. hope someone can help me out please thanks!