TerryM 0 Posted June 17, 2020 The online activation does not work! Can you help me solve this problem? Quote Share this post Link to post Share on other sites
Admin 10 Posted June 17, 2020 Good afternoon! Your printer has a unique firmware. You need to download a new file for WF5790. Try this one: https://inkchip.net/download/INKCHIP.net_Firmware_99_WF5790_v1.rar 1) Upload firmware which I sent. 2) Switch on in normal mode (just turn on button). Don't put printer in Program Update mode. No need to press few buttons while turn on the printer! The uploading process will stuck at 70-80% - it is ok! Open task manager and stop updater process. Printer will blink for about 5-15 minutes - then will power OFF. Now power on the printer - chipless firmware is installed now in your printer! Quote Share this post Link to post Share on other sites
TerryM 0 Posted June 17, 2020 Thanks. I'll test it)) Quote Share this post Link to post Share on other sites
TerryM 0 Posted June 17, 2020 There's a new problem - Install Ink supply unit correctly. What should I do about it? Quote Share this post Link to post Share on other sites
Admin 10 Posted June 17, 2020 This means that firmware was not load successfully. Please check make sure you have download exactly this firmware: https://inkchip.net/download/INKCHIP.net_Firmware_99_WF5790_v1.rar Quote Share this post Link to post Share on other sites
Admin 10 Posted June 17, 2020 Also make sure that you turn it on correctly by pressing ONE button. Quote Share this post Link to post Share on other sites
TerryM 0 Posted June 17, 2020 Thank you. It was my fault. It's working well now. Quote Share this post Link to post Share on other sites
Falaque 0 Posted August 25, 2020 I'm having a problem like this. Please me. Quote Share this post Link to post Share on other sites
Admin 10 Posted August 25, 2020 Good afternoon! We will keep in touch with you by mail. Quote Share this post Link to post Share on other sites
Zdor 0 Posted December 17, 2020 Hello, I'm having trouble, can you help? I'm experiencing error 034841. Ink leak error. I checked everything and there was no leaks. please help. Thanks Quote Share this post Link to post Share on other sites
Admin 10 Posted December 18, 2020 Hi! I think humidity sensor gives printer that error. Try to dry or replace that sensor. Quote Share this post Link to post Share on other sites
pareshgh 0 Posted December 31, 2020 (edited) https://inkchip.net/download/INKCHIP.net_Firmware_99_WF5790_v1.rar 1) Upload firmware which I sent. 2) Switch on in normal mode (just turn on button). Don't put printer in Program Update mode. No need to press few buttons while turn on the printer! The uploading process will stuck at 70-80% - it is ok! Open task manager and stop updater process. Printer will blink for about 5-15 minutes - then will power OFF. Now power on the printer - chipless firmware is installed now in your printer! >>> Followed these steps. I have also put the empty cartridges' that I have just bought. Ink is yet about to come via postal. I am getting below errors - - On Printer - Install the ink supply unit correctly While running the Serial number is recognized but it is asking for the "Input your SN" text box/? what shoudl be entered here? So, Kindly suggest on what am I missing here? Should I wait for INK to deliver and then Fill/Replace the cartridge? Or testing chipless is okay? Please suggest. Edited December 31, 2020 by pareshgh update. Quote Share this post Link to post Share on other sites
Admin 10 Posted January 5, 2021 Hi! You do not need to insert the serial number, you need to insert the activation key in this box. Quote Share this post Link to post Share on other sites
andrizeng 0 Posted January 25, 2021 Hi @Admin, https://inkchip.net/download/INKCHIP.net_Firmware_99_WF5790_v1.rar It worked for me, but got a small issue. All the screen have KS_, is a bit annoying (almost perfect) Do you know how to settle it? Thanks 🙂 Quote Share this post Link to post Share on other sites
Admin 10 Posted January 25, 2021 Try changing the language in the settings. Should help, let me know the result. Quote Share this post Link to post Share on other sites
andrizeng 0 Posted January 26, 2021 Hi @Admin Tried already but can't Thanks Quote Share this post Link to post Share on other sites
andrizeng 0 Posted January 26, 2021 hi @Admin look like the language selection gone. thanks Quote Share this post Link to post Share on other sites
Admin 10 Posted January 27, 2021 Hey, thanks for letting me know. How did you solve this? Quote Share this post Link to post Share on other sites
andrizeng 0 Posted January 28, 2021 (edited) Hi @Admin until now still can't solve the problem 😞 tried update to original firmware also same result. Please help me? how to solve this issue? Thanks Edited January 28, 2021 by andrizeng Quote Share this post Link to post Share on other sites
riorio13 0 Posted September 8, 2021 Hi, I managed to activate the software. But the printer is showing me scanner issues. What do I do? Quote Share this post Link to post Share on other sites
Admin 10 Posted September 13, 2021 On 9/8/2021 at 8:46 AM, riorio13 said: Hi, I managed to activate the software. But the printer is showing me scanner issues. What do I do? Hi! Please send me the screenshot of the error so we can help you. Quote Share this post Link to post Share on other sites
Albert 0 Posted September 17, 2021 Hi, I have installed the firmware, the printer is available. But when I try to activate online, a communication error 10060 pops up. antivirus and firewall are disabled. Quote Share this post Link to post Share on other sites
castz 0 Posted October 26, 2021 help pls after the the firmware update this happen to me i already instlall an update the firmware but its still no use Quote Share this post Link to post Share on other sites
Admin 10 Posted October 28, 2021 On 9/17/2021 at 10:31 AM, Albert said: Hi, I have installed the firmware, the printer is available. But when I try to activate online, a communication error 10060 pops up. antivirus and firewall are disabled. Hi! What is your order number? Tell us,please,have you solved your problem? On 9/17/2021 at 10:31 AM, Albert said: Hi, I have installed the firmware, the printer is available. But when I try to activate online, a communication error 10060 pops up. antivirus and firewall are disabled. .3. Ports 3289 (UDP/ENPC), 161 (UDP/SNMP) and 515 (TCP/LPD) will be used to discover network printers and communicate with them. Quote Share this post Link to post Share on other sites
Admin 10 Posted October 28, 2021 On 10/26/2021 at 12:33 PM, castz said: help pls after the the firmware update this happen to me i already instlall an update the firmware but its still no use Hello! For your printer to work as before with all cartridges you need to downgrade the firmware. You need to install our chipless firmware and activation instructions for your printer model on our website: Follow the link: https://inkchip.net/soft/ Then you need to buy a key through our website in the ""buy"" menu. Choose the printer series, printer model and number of keys you need. From here you can place your order. You can pay for it by bank card or via PayPal. Follow this link: https://inkchip.net/price/ Quote Share this post Link to post Share on other sites