activation code not recognized

[Tay 0]

I purchased an activation code for my xp15000. When I go to enter the code to activate the drop down box is blank. and it says to chose a device nothing is there to choose the code can not be recognized.  

[Admin 14]

If your printer is not showing up in the window to select this might be because there are too many printers on the "Devices and printers" menu. That's what might help you: turn off your printer, go to PC and remove all printers that may be in the "Devices and Printers" menu, then turn your printer on, then open the software again and it might appear normally.

 

For the code to be recognized you have to click on activate online and then insert the key in the popup window.